As usual, wry humor uncovers a truth. You’re very good at that, Walt. In terms of how to do it, emulate Don! If that’s not enough, I incorporated into my own trust conversation model a step I learned from the old United Research--basically, Envisioning. Before embarking on execution or implementation, formally spend some time discussing--in very specific terms--what will look different when It” gets finished. How many cars in the parking lot? How many customer service calls, and how long will it take them each to be answered on average? Which departments will see the most growth? Ideally, what will a happy customer say? Is there one quirky result that will tell us “yes, this worked”?
That’s a very clear analysis Walt. What do you recommend in terms of next steps? Indeed - ‘what would good look like’ from your perspective? 🤓
Welcome back Walt! Loved this edition of FT
So, the British accent is annoying? I KNEW it!!!
As usual, wry humor uncovers a truth. You’re very good at that, Walt. In terms of how to do it, emulate Don! If that’s not enough, I incorporated into my own trust conversation model a step I learned from the old United Research--basically, Envisioning. Before embarking on execution or implementation, formally spend some time discussing--in very specific terms--what will look different when It” gets finished. How many cars in the parking lot? How many customer service calls, and how long will it take them each to be answered on average? Which departments will see the most growth? Ideally, what will a happy customer say? Is there one quirky result that will tell us “yes, this worked”?